Troubleshooting Common Device Issues
Welcome to the Remobile Help Center! This comprehensive guide provides you with quick, easy, and professional steps to self-troubleshoot the most common issues that may arise with your refurbished device. Our goal is to ensure our phone functions flawlessly in Germany, the Netherlands, and Poland at all times.
Our Quality Assurance – Your Trust
Before we begin troubleshooting, we want to remind you: Every Remobile device undergoes stringent testing and certification. All our phones are equipped with a battery that meets our strict performance standards and are built only with certified, high-quality replacement parts to ensure maximum reliability and durability.
1. Battery Drain (Faster Than Expected)
In most cases, a rapid loss of battery charge is caused by background activity, app settings, or unoptimized usage—and not a defect in the battery itself.
Step-by-Step Solution:
Identify the Power Hogs:
Go to your device's Settings and find the Battery Usage section.
Check which apps have the highest power consumption.
Pay attention to apps that consume a lot of power in the background, even when not actively used.
Limit Background Activity:
Force close or restrict background refresh for power-hungry apps that don’t require immediate notifications (e.g., games, navigation apps when idle).
Optimize Display Settings:
Reduce screen brightness (high brightness is a major power consumer).
Activate automatic brightness.
Set screen lock to a shorter duration (e.g., 30 seconds).
Deactivate Unnecessary Connections:
Switch off Bluetooth, GPS/Location services, and Mobile Data when not in use.
Every active search or connection consumes energy.
Check for Software Updates:
Ensure your Operating System (iOS/Android) and all apps are up-to-date.
Updates often include battery optimization improvements.
2. Slow Performance and Lag
If your device is sluggish, apps crash, or typing is delayed, this is often due to an overload of internal memory or the CPU.
Step-by-Step Solution:
Restart Your Device:
Perform a complete restart to clear temporary memory (RAM) and terminate unnecessary background processes.
Free Up Storage Space:
Go to Settings > Storage and ensure at least 10–15% free space.
Delete old photos, videos, and unused apps to improve performance.
Clear App Cache:
Go to Settings > Apps and select frequently used apps.
Choose "Clear Cache" (not "Clear Data") to remove temporary files without losing login details or app settings.
Close Background Apps:
Use the multitasking screen to close apps you don’t need at the moment.
3. Charging Issues (Slow, Intermittent, or No Charging)
Charging problems are attributed to faulty or unclean accessories in 90% of cases.
Step-by-Step Solution:
Step-by-Step Solution:
Check Cable and Adapter:
Use a known-working original or certified accessory.
Avoid cheap or damaged cables.
Clean the Charging Port:
Inspect for lint, dust, or dirt.
Carefully clean using a small, non-metallic tool (e.g., plastic toothpick or soft brush).
Test a Different Charging Location:
Try another power socket or USB port to rule out a faulty power source.
Cold Start Test:
Restart the device while it is connected to the charger.
4. Connection Problems (Wi-Fi and Bluetooth)
If your device has trouble establishing or maintaining stable connections.
Step-by-Step Solution:
Use the Toggle Function:
Switch Wi-Fi or Bluetooth off, wait 30 seconds, and switch it back on.
Forget Network/Device:
Go to Settings, select the problematic network/device, and choose "Forget Network" or "Unpair".
Reconnect from scratch.
Restart Router/Modem (Wi-Fi Only):
If multiple devices are affected, disconnect the router and modem for 1 minute, then reconnect.
Reset Network Settings (Last Resort):
Go to Settings > Reset Network Settings.
Warning: This deletes saved Wi-Fi passwords, Bluetooth connections, and VPN settings. Only use as a final step.
Frequently Asked Questions (FAQ)
Does my Remobile device have a new battery?
Does my Remobile device have a new battery?
All our devices are equipped with a battery that meets our strict standards for performance and quality and is often new or like-new.
Why is my phone running slower after the update?
Why is my phone running slower after the update?
After major updates, many apps often need to reoptimize. Restart your phone and give the system 24 hours to do so. If it's still slow afterward, try clearing the app cache.
Can I charge my device overnight?
Can I charge my device overnight?
Modern devices are designed for this. However, to maximize battery life, we recommend keeping your device between 20% and 80% and not leaving it plugged in at 100% for unnecessary hours.
Which chargers should I avoid?
Which chargers should I avoid?
Avoid cheap, non-certified cables and adapters. These can damage the charging circuitry or lead to inconsistent, slow charging. Always use original or certified brands.
What exactly does "clearing the cache" do?
What exactly does "clearing the cache" do?
Clearing the cache removes temporary data stored by apps. This improves app performance and frees up storage space without deleting your personal data or login credentials.
Why is my Wi-Fi slow even though the connection is good?
Why is my Wi-Fi slow even though the connection is good?
The problem often lies with the router or the internet connection itself. Try unplugging your router and modem for a minute and then restarting them.