Accepted payment methods and currency
We want your ordering process to be as smooth as possible. Remobile accepts payments in euros (€) .
To make things easier, we offer several secure payment options:
Major debit and credit cards (e.g. Visa, Mastercard, American Express)
Secure online payment platforms (these may include services like PayPal or others, depending on your region and our current integrations)
Common payment problems and solutions
If you encounter a problem while trying to complete your purchase, here are solutions to the most common difficulties:
1. Card declined or payment not processed
This is the most common problem that can occur for several reasons:
Possible reason | What you should do |
Incorrect card details | Please double -check the card number , expiration date and CVV/security code you entered. |
Insufficient coverage | Please ensure that your account has sufficient funds or credit to cover the total order amount in euros (€) . |
Security blocking by the card issuer | Your bank or card provider may have flagged the transaction as unusual or suspicious, especially for international payments. |
| Action: Contact your bank or card issuer immediately to authorize the purchase. |
Browser or connection problem | A temporary disruption or slow connection may interrupt the payment process. |
| Action: Clear your browser's cache and cookies, try using a different browser, or use a more stable internet connection. |
If the problem persists, please try an alternative payment method.
2. Debited, but no order confirmation received
If you see a charge on your bank statement but have not received an order confirmation email from Remobile :
Check your spam/junk folder: the confirmation email may have been filtered there.
Please wait a moment: Sometimes there is a slight delay (up to a few hours) between processing a payment and sending the confirmation email.
Immediate transaction vs. pending charge: In some cases, the charge you see is only a temporary pending authorization from your bank. If the order actually failed, this pending charge will typically disappear from your account within a few business days.
If you do not receive a confirmation email after 4 hours, please contact our customer support team with the following details:
The date and time of the transaction.
The last four digits of the card you are using.
The exact amount that was charged.