How to Care for Your Refurbished Device
Welcome to the Remobile's family! This guide is designed to help you get the most out of your refurbished device and maintain its longevity, optimal performance, and excellent condition for years to come. By following these simple best practices, you can significantly extend the life of your device.
Device Care Best Practices
Taking good care of your Remobile device is crucial for its performance and lifespan.
1. Optimal Battery Care
The battery is the heart of your device. Proper charging habits can greatly extend its lifespan and performance.
Avoid Extreme Charge Levels: Don't consistently charge your device to 100% or frequently let it drop to 0%. Keep the charge level between 20% and 80% for optimal long-term battery health.
Temperature Matters: Do not expose your device to extreme heat (e.g., direct sunlight, hot car interior) or extreme cold. High temperatures accelerate battery degradation, while low temperatures can temporarily reduce performance.
Use Quality Chargers: Always use the original charger and cable or certified, high-quality third-party accessories compatible with your device. Low-quality chargers can harm your battery.
2. Safe Cleaning Instructions
Keep your screen and device sparkling clean without causing damage.
Microfiber Cloth is Key: For screens and device surfaces, use a soft, dry microfiber cloth to gently wipe away fingerprints and smudges.
Avoid Liquids and Chemicals: Never spray water or cleaning fluids directly onto your device. Harsh chemicals (like glass cleaner, abrasives, or aerosol sprays) can damage coatings and components.
Spot Cleaning: For stubborn marks, slightly dampen a corner of a microfiber cloth with distilled water or a dedicated electronics cleaner, then wipe gently.
3. Protection through Case & Screen Protector
Physical protection is your first line of defense against accidental damage.
Invest in Protection: We strongly recommend investing in a high-quality protective case and a robust screen protector (tempered glass is ideal).
Guard Against Damage: These accessories significantly reduce the risk of scratches, cracks, and other damage from drops or impacts, keeping your device in pristine condition.
4. Proper Storage Guide
Where and how you store your device matters, especially when it's not in use.
Avoid Humidity: Keep your device away from humid environments, water, and direct contact with liquids.
Temperature Control: Store your device in a cool, dry place, away from extreme heat sources (e.g., radiators, direct sunlight) or freezing temperatures.
Secure Placement: Ensure your device is stored securely to prevent accidental drops or pressure.
5. Regular Software Updates
Keeping your device's software updated is vital for performance and security.
Install Updates: Always install operating system and app updates as soon as they become available.
Enhanced Security & Performance: Updates often include crucial security patches, bug fixes, and performance enhancements that keep your device running smoothly and securely.
Warranty Note
Following these practical tips will not only extend the functional life and appearance of your device but also help ensure it remains protected under your Remobile 2-Year Warranty. Remember that physical damage or liquid damage, which good care can often prevent, is not covered by the warranty.
Customer Support
If you have any questions about device care or need further assistance, our team is happy to help!
Contact Method | Details |
Phone | +49 1522 5686186 |
Working Hours | Monday to Saturday from 08.30 AM till 20.00 CET |
Frequently Asked Questions (FAQ)
How often should I charge my Remobile phone?
How often should I charge my Remobile phone?
It's best to start charging when the battery drops below 20–30% and stop once it reaches 80–90%. Avoiding full 0–100% cycles helps extend battery lifespan.
Can I use third-party chargers with my refurbished device?
Can I use third-party chargers with my refurbished device?
Yes, but ensure they are certified and high-quality. Using uncertified or cheap chargers can harm your battery or device. We recommend originals or reputable brands.
What should I do if my device accidentally gets wet?
What should I do if my device accidentally gets wet?
Turn it off immediately. DO NOT attempt to charge it. Gently wipe away excess water and place it in a dry, airy location (not direct sunlight or extreme heat). Contact Customer Support, as liquid damage is typically not covered by warranty, but we can advise on repair options.
How do I safely clean my device's screen and body?
How do I safely clean my device's screen and body?
Use a soft, dry microfiber cloth. For stubborn streaks, slightly dampen the cloth with distilled water (never spray directly) or a dedicated electronics cleaning solution. Avoid harsh chemicals.
Is using a screen protector and case necessary?
Is using a screen protector and case necessary?
Highly recommended! They are the most effective way to protect your device from daily wear and tear, scratches, and accidental drops, preserving its condition and resale value.
Why are software updates important?
Why are software updates important?
They provide critical security patches to protect your data, fix bugs, and often introduce performance improvements and new features, keeping your device running smoothly.
Does extreme heat or cold harm my battery?
Does extreme heat or cold harm my battery?
Yes. Both extreme heat and extreme cold can negatively affect battery health and capacity over time. Try to keep your device at room temperature whenever possible.
Should I take my phone off the charger as soon as it hits 100%?
Should I take my phone off the charger as soon as it hits 100%?
Ideally, yes. Modern phones have charging management, but constant trickle charging at 100% can still slightly stress the battery over long periods. Stick to the 20–80% rule.
Which chemicals should I avoid when cleaning?
Which chemicals should I avoid when cleaning?
Avoid harsh chemicals such as window cleaner, abrasive cleaners, ammonia, acetone, or hydrogen peroxide. Stick to distilled water or electronics-specific cleaners.