Placing Your First Order with Remobile: A Detailed Guide
Discover how simple and secure it is to place your first order. From browsing certified devices to final delivery, we guide you through every step to ensure confidence in your purchase.
1. Browse and Research Our Certified Products
This is where your journey begins. We are committed to transparency so you can make an informed choice.
Finding Your Model: Use our intuitive search bar or filter tools (e.g., iPhone 13, Samsung Galaxy) to quickly narrow down our collection of refurbished phones.
The Condition Grade: On each product page, pay close attention to the specific condition grade (e.g., Excellent, Good). This grading clearly describes the aesthetic state of the device, so you know exactly what to expect.
Warranty Built-In: Remember that the price you see includes a comprehensive 2-year warranty. This covers hardware defects, ensuring your device is reliable for long-term use.
Customer Assurance: Rest easy knowing your purchase is covered by our 60-day hassle-free return policy. If you change your mind, you have two full months to initiate a return.
2. Select Your Mobile Phone and Confirm Details
Once you find the perfect phone, confirm your preferences before adding it to your cart.
Review Specifications: Double-check the selected details: Storage capacity, color, and price.
Add to Cart: When satisfied, click the "Add to Cart" button. If you're comparing models, you can continue browsing and add more items, like accessories, to your cart.
3. Review Your Shopping Cart and Logistics
Your shopping cart provides the final breakdown before you proceed to payment.
Verify Items: Check the listed quantity and the subtotal price of your items.
Free Shipping Confirmation: Note the shipping cost line item, which will clearly show €0.00 for standard delivery. We cover the logistics costs for all shipments within our delivery zones (Germany, Poland, Netherlands).
Go to Checkout: Once everything is confirmed, click "Checkout".
4. Enter Your Delivery and Contact Information
This step is critical for a smooth delivery process.
Accuracy is Essential: Enter your full billing and shipping information (name, phone number, email, and address). Any inaccuracy, especially in the shipping address, can lead to delays.
Customer Support Use: Your phone number and email are used exclusively for order updates, tracking notifications, and essential communication from our support team, should any issues arise.
5. Choose Your Secure Payment Method
We prioritize the security of your financial information.
Payment Options: Select your preferred secure method (e.g., Credit/Debit Card).
Data Security: Be confident knowing that Remobile does not store your complete credit card information. All payment transactions are handled by certified, industry-leading third-party payment gateways that meet the highest security standards (PCI DSS).
Finalize: Complete the payment authorization to confirm your order.
6. Order Confirmation, Processing, and Tracking
After payment, the process moves into our warehouse and logistics system.
Confirmation Email: You will receive an immediate Order Confirmation email detailing your purchase. Keep your Order Number (e.g., REM12345) handy, as this is the quickest way for us to assist you with any questions.
Processing Time: Orders placed before 12:00 PM (noon) CET/CEST on a business day are processed the same day (Monday-Friday). Orders placed after this cut-off time are processed on the next business day.
Tracking Notification: Once your phone has passed our quality check and been packaged, you will receive a separate Shipping Confirmation email. This email includes your individual DHL tracking number and a direct link to monitor your package in real-time.
7. Delivery and Post-Sale Support
Your device is now on its way!
Delivery Timeline: Expect delivery within 2–5 business days after shipment.
Need Assistance? If you have any questions about your order, tracking, or need to discuss the warranty or return process, our dedicated team is here to help:
Email: [email protected]
Phone: +49 1522 5686186
Hours: Monday to Saturday from 08.30 AM till 20.00 CET