Data Protection & Security
Welcome to the Remobile Help Center. Your privacy and the security of your data are of the utmost importance to us. This article describes our practices and your rights regarding your personal information.
1. Types of Data Collected
To provide you with the best service, we collect necessary information when you interact with us. This data includes:
Contact Information: Your name, email address, and phone number.
Order Information: Your shipping address for delivery.
Financial Information: Payment information processed via secure third-party payment gateways (we do not store full credit card details).
Communication Data: Records of your interactions with our customer support team.
2. Purpose of Data Collection
The collected data is used exclusively for the following purposes:
Order Processing: Processing your purchases and delivering products to your specified address.
Customer Support: Answering your inquiries, resolving issues, and managing warranty claims.
Marketing & Communication: Sending promotional updates, special offers, and news, but only if you have explicitly consented (Opt-in).
3. Implemented Security Measures
Remobile implements robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to secure the transmission of all sensitive data between your browser and our servers.
Secure Payment Gateways: All payment transactions are handled by certified, industry-leading payment processors who meet the highest security standards (e.g., PCI DSS).
Restricted Internal Access: Access to your personal data is strictly limited to essential employees who require it to perform their duties (e.g., order processing, customer support).
4. Your Data Rights (Customer Rights)
You have full control over your personal data stored with Remobile. Your rights include:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction or update of inaccurate or incomplete data.
Right to Erasure: You have the right to request the deletion of your personal data (the "right to be forgotten"), subject to necessary legal retention obligations.
Right to Object (Opt-Out): You can easily unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting our support team.
5. Compliance
Remobile is committed to complying with international data protection laws. We comply with the General Data Protection Regulation (GDPR) and all other relevant data protection regulations applicable to our business operations.
6. Account Security Tips for Customers
While we secure our systems, securing your account is a shared responsibility. We strongly urge you to follow these tips:
Strong Passwords: Create unique, complex passwords for your Remobile account that combine upper and lower-case letters, numbers, and symbols.
Two-Factor Authentication (2FA): Activate 2FA for your account, wherever possible, to create an extra layer of security.
Recognizing Phishing Attempts: Be vigilant about suspicious emails, calls, or text messages asking for your password or payment information. Remobile will never ask for your full password via email. If in doubt, please contact us directly.
7. Customer Support Contact
If you have questions or concerns regarding your data privacy, security, or wish to exercise your data rights, please contact our dedicated support team:
Phone: +49 1522 5686186
Email: [email protected]
Working Hours (German Time Zone): Monday to Saturday from 08.30 AM till 20.00 CET
FAQ – Data Protection & Security
Does Remobile sell my data to third parties?
Does Remobile sell my data to third parties?
Absolutely not. Remobile does not sell, trade, or transfer your personal information to third parties for marketing purposes.
How long does Remobile store my data?
How long does Remobile store my data?
We will only retain your information for as long as necessary to fulfill the purposes set out in this policy and to comply with our legal obligations (e.g., for tax or warranty documentation).
Are my payment details secure?
Are my payment details secure?
Yes. We do not store your full credit card information. Payments are processed by secure, PCI DSS-compliant third-party payment gateways using advanced encryption.
I want to delete my account. How do I proceed?
I want to delete my account. How do I proceed?
Please contact our customer support team by email or phone. They will guide you through the process of exercising your right to erasure (right to be forgotten).