Update Your Account Information
Keeping your Remobile account information up-to-date ensures that you receive important communications, your orders are processed smoothly, and your account remains secure. Most of your data can be easily managed and updated through your account dashboard.
What Information Can I Update?
You can update the following key pieces of information in your Remobile account:
Personal Data: Your name, email address, and phone number.
Security: Your account password and Two-Factor Authentication (2FA) settings.
Addresses & Payments: Billing and shipping addresses for smooth checkout, as well as saved payment methods.
Preferences: Your communication and notification preferences (e.g., opting in or out of marketing emails).
How to Update Your Account Details (Step-by-Step)
Follow these simple steps to make changes to your Remobile account:
Log In: Go to the Remobile website and sign in to your account with your current email address and password.
Access Account Settings: Click on your profile icon or name (usually found in the top right corner) and select "Account Settings" or "My Profile."
Navigate to the Section: You will see various tabs or sections (e.g., "Personal Data," "Security," "Addresses," "Payment"). Click on the section that contains the information you want to update.
Edit Information:
Locate the specific field you wish to change.
Click on the "Edit" or pencil icon next to it.
Enter the new information.
Save Your Changes: After entering the new details, ensure you click the "Save," "Update," or "Confirm" button at the bottom of the section to finalize your changes.
Account Security Tips
Your security is our priority. Please follow these best practices to protect your Remobile account:
Create a Strong Password: Use a unique combination of at least 12 characters, including upper and lower-case letters, numbers, and symbols. Avoid using common words or personal information.
Enable Two-Factor Authentication (2FA): We highly recommend enabling 2FA for an extra layer of security. This requires a unique code (sent to your phone or an authenticator app) in addition to your password when logging in.
Do Not Share Your Login Credentials: Never share your password or 2FA codes with anyone, including those who claim to be Remobile staff. We will never ask for your password via email or phone.
Common Issues & FAQs
Issue | Solution |
I forgot my password. | Click "Forgot Password" on the login screen and follow the prompts. A reset link will be sent to your registered email address. |
I can't change my email address. | If the new email address is already linked to another Remobile account, you cannot use it. Please try a different email address or contact Support. |
My address/payment info isn't saving. | Ensure all required fields are filled out correctly and that you have clicked the final "Save" or "Update" button. If the problem persists, clear your browser's cache and cookies or try a different browser. |