How to contact our support team
Do you need help with your order, a technical issue, or have a question about our products? The Remobile Support Team is here for you. We offer several convenient contact options.
Contact channels
Channel | Contact details |
Telephone | +49 1522 5686186 |
Service Hours and Response Time
Service Hours: We are available for you from Monday to Saturday from 08.30 AM till 20.00 CET (German time zone).
Email Response Time: We aim to answer all email inquiries within 24–48 hours. We ask for your understanding and patience during periods of high volume.
Where We Can Help You
Our dedicated team is happy to assist you with a variety of topics, including:
Orders: Placing, changing, or canceling an order.
Payments: Billing questions, invoice requests, or payment issues.
Shipping: Tracking, delivery delays, or lost packages.
Returns: Initiating a return or an exchange.
Warranty: Submitting a warranty claim or questions about coverage.
Technical Issues: Troubleshooting problems with your device or product setup.
How to Get the Fastest Help
For us to resolve your request as quickly and efficiently as possible, we ask that you provide us with the following details when you contact us:
Your Order Number: Including your order number (e.g., REM12345) in the subject line or the body of your message allows us immediate access to your purchase details.
Detailed Description: Clearly describe the problem you are having or the question you wish to ask.
Relevant Information: For technical issues, please provide the product name/model. For payment issues, state the payment method and date.