How to track your order

Never wonder where your certified, refurbished phone is again! This simple, step-by-step guide walks you through tracking your order status, explains shipping updates, and gives you access to our instant customer support channels if you need personal assistance.

Once your payment is confirmed, your order goes through two phases before it is shipped:

Once your package has been shipped, you will receive a Shipping Confirmation Email containing your unique Tracking Number and the link to the carrier’s tracking page.

Follow these easy steps to track the journey of your order:

Step 1: Locate Your Tracking Email. Check the inbox of the email address used for your purchase for the email with the subject "Your Remobile Order Has Shipped!" (Check your Spam/Junk folder if you don't see this email within 1–2 business days of your order confirmation.)

Step 2: Find the Tracking Number and Link In the email, you will see a unique Tracking Number and a clearly visible Tracking Link.

Step 3: Click to Track Clicking the tracking link will take you directly to the courier's official tracking page. Here, you will see real-time updates on your package's location and the estimated delivery date.

💡 Quick Tip: The tracking link will only activate once the courier has scanned the package at their facility. If you receive the email late at night, tracking updates may not appear until the next morning.

The tracking page uses standard terms to describe your order's current status. Here is what the most common statuses mean:

If you have questions about your order status, a tracking delay, or need assistance with any other query, our dedicated Remobile Support Team is here to help.

We offer several ways to connect:

We are committed to providing you with clear tracking information and fast support to make your Remobile experience as smooth and worry-free as possible!